Privacy Policy

Effective Date: June 25, 2026

At Izzari, we value the trust you place in us. Your privacy is important, and we are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our team, or purchase our jewellery.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you visit our website, place an order, schedule a consultation, or communicate with us:

Personal Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Company Name (if applicable)

Order Information

Products purchased
Order history
Payment status
Delivery preferences

Technical Information

IP Address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies

Communication Records

If you contact us through WhatsApp, email, phone, social media, or our website, we may retain those communications to provide customer support and improve our services.

2. How We Use Your Information

Your information helps us provide a seamless luxury shopping experience.

We may use your information to:

Process and fulfil your orders
Verify and authenticate transactions
Arrange secure and insured deliveries
Communicate order confirmations and shipping updates
Schedule appointments with our jewellery stylists
Respond to customer enquiries
Provide after-sales services including repairs, exchange, buyback and maintenance
Improve our website, products and customer experience
Prevent fraud and maintain website security
Comply with applicable legal and regulatory obligations

With your consent, we may also send updates about new collections, exclusive launches, private events and promotional offers. You may unsubscribe from marketing communications at any time.

3. Payment Security

Your payment security is important to us.

All online transactions are processed through trusted and secure payment gateways that comply with applicable security standards.

Izzari does not store your complete debit card, credit card or banking credentials on its servers.

4. Cookies & Analytics

Our website uses cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyse website traffic
Enhance your browsing experience
Measure website performance

You may disable cookies through your browser settings. However, certain website features may not function as intended.

5. Sharing of Information

We respect your privacy.

Your personal information is never sold, rented or traded to third parties.

Information may only be shared with trusted partners where necessary, including:

Secure payment providers
Logistics and delivery partners
Technology service providers
Customer support platforms
Legal or regulatory authorities where required under applicable law

All such partners are expected to maintain appropriate confidentiality and security standards.

6. Data Protection

We implement appropriate administrative, technical and physical safeguards to protect your information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

While we strive to protect your information using industry-standard security practices, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Marketing Communications

If you choose to receive communications from Izzari, we may send you:

New collection launches
Exclusive previews
Invitations to private events
Jewellery care tips
Promotional campaigns
Brand updates

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our Customer Care team.

8. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Delete your personal information where legally permissible
Withdraw consent for promotional communications

To make such a request, please contact our Customer Care team.

9. Data Retention

We retain your information only for as long as necessary to:

Complete your purchases
Provide after-sales services
Maintain warranty, exchange and buyback records
Comply with tax, accounting and legal obligations
Resolve disputes where required

Once retention is no longer necessary, your information is securely deleted or anonymised in accordance with applicable laws.

10. Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children.

11. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Izzari is not responsible for the privacy practices, content or policies of external websites. We encourage you to review their respective privacy policies before sharing your information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technology.

The revised version will be published on this page along with the updated effective date. Continued use of our website constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.

Customer Care

Email: ______________________

Phone: ______________________

Address: ______________________

Our team will make reasonable efforts to respond to all privacy-related enquiries promptly.

Your Trust Matters

At Izzari, every relationship is built on craftsmanship, authenticity and trust. We remain committed to protecting your privacy while delivering an exceptional luxury jewellery experience.