Shipping, Exchange & Returns Policy

Shipping, Exchange & Returns Policy

Shipping, Exchange & Returns Policy

Effective Date: June 25, 2026

At Izzari, every creation is meticulously handcrafted using certified natural diamonds, natural gemstones, and hallmarked gold. From secure insured shipping to dedicated after-sales care, we are committed to delivering an exceptional luxury experience.

By placing an order with Izzari, you acknowledge and agree to the following Shipping, Exchange & Returns Policy.

Shipping Policy

Complimentary Shipping Within India

We are delighted to offer complimentary, fully insured shipping across India on all orders.

Every piece is carefully quality checked, securely packaged, and dispatched through trusted logistics partners to ensure it reaches you safely and in perfect condition.

Delivery Timelines

Ready-to-Ship Jewellery

Products marked as Ready to Ship are generally delivered within 4–5 business days from the date your order is confirmed.

Bespoke & Made-to-Order Jewellery

Every bespoke creation is handcrafted exclusively for you.

Production timelines vary depending on the complexity of the design and craftsmanship involved.

Your dedicated Jewellery Stylist will share an estimated completion and delivery timeline before your order is confirmed.

Need your jewellery by a specific date?

Our team will be happy to assist you.

CTA: Speak to a Stylist

International Shipping

Izzari proudly delivers worldwide.

International orders are generally delivered within 10–12 business days after dispatch.

Please note that delivery timelines are estimates and may be affected by:

  • Customs clearance

  • Import regulations

  • Local courier operations

  • Public holidays

  • Weather conditions

  • Geopolitical events

  • Carrier delays

  • Other circumstances beyond our reasonable control

International shipping charges, customs duties, VAT, import taxes, brokerage fees, or any other country-specific charges are the responsibility of the customer unless otherwise confirmed by Izzari.

For an estimate of shipping charges and customs applicable to your destination, please connect with our Jewellery Stylist.

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Shipping Insurance

Every shipment is fully insured until it is successfully delivered to the shipping address provided during checkout.

For security purposes, deliveries may require a signature and/or identity verification upon receipt.

Order Tracking

Once your order has been dispatched, shipment tracking details will be shared via your registered email address or mobile number.

Delivery Partners

To ensure the highest level of security for valuable jewellery, we work with trusted logistics partners including:

  • Secure Domestic

  • BVC Logistics

Delivery partners may vary depending on the destination.

Exchange Policy

Lifetime Exchange

We believe fine jewellery is an investment that evolves with you.

Accordingly, Izzari offers a Lifetime Exchange on eligible jewellery purchased directly from us.

Exchange Valuation

Every exchange request is individually assessed based on:

  • Original purchase details

  • Prevailing gold prices

  • Current diamond and gemstone valuations

  • Product condition

  • Design specifications

  • Applicable processing costs

  • Taxes and statutory requirements, where applicable

Exchange values may therefore differ from the original purchase value due to market fluctuations and valuation standards applicable at the time of exchange.

Exchange Eligibility

To qualify for exchange:

  • The jewellery must be an authentic Izzari product.

  • The jewellery must successfully pass our quality inspection.

  • Products showing excessive wear, misuse, accidental damage, alterations or repairs carried out by third parties may not qualify.

  • The original invoice or proof of purchase is strongly recommended.

Processing Charges

Exchange transactions are subject to valuation and applicable processing deductions.

While exchange assessments generally include an approximate 10% processing deduction, the final exchange value may vary based on prevailing precious metal prices, gemstone valuations, product condition, and applicable charges at the time of assessment.

Lifetime Buyback

Selected Izzari jewellery is eligible for our Lifetime Buyback Programme.

Buyback valuations are determined after considering:

  • Prevailing gold prices

  • Current diamond valuation

  • Gemstone valuation

  • Product condition

  • Original purchase details

  • Applicable deductions

As precious metal and gemstone markets fluctuate over time, buyback values are assessed individually for each piece at the time of evaluation.

Certain products, including customised or bespoke jewellery, are excluded from the Lifetime Buyback Programme.

Custom & Bespoke Jewellery

Jewellery specially designed or customised for an individual client is created exclusively upon request.

Accordingly:

  • Custom and bespoke orders cannot be cancelled once confirmed.

  • Custom jewellery is not eligible for refunds.

  • Custom jewellery is not eligible for buyback.

  • Exchange eligibility for customised jewellery, if any, shall be reviewed on a case-by-case basis.

Returns Policy

No Returns

As every Izzari creation is handcrafted and undergoes rigorous quality inspection prior to dispatch, all sales are final.

We do not offer refunds or returns once an order has been successfully delivered.

Damaged or Incorrect Deliveries

If your order is received damaged, broken or incorrect at the time of delivery, please notify us within 12 hours of receiving the shipment.

To help us investigate your claim, kindly provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • A continuous, unedited unboxing video beginning from the opening of the sealed package

Claims reported after the stipulated time period or without adequate supporting evidence may not qualify for replacement or resolution.

All claims are subject to verification with our logistics partners before an appropriate resolution is provided.

Order Cancellation

Orders may only be cancelled before production, personalisation or dispatch has commenced.

Once production has begun, or a product has entered the customisation or shipping process, cancellation requests cannot be accommodated.

Custom and bespoke jewellery orders cannot be cancelled after confirmation.

Pricing

The prices of gold, diamonds, gemstones and other precious materials are subject to market fluctuations.

Accordingly:

  • Product prices may change without prior notice.

  • Prices displayed on the website are indicative until an order is confirmed.

  • Once an advance payment has been accepted and your order is confirmed by Izzari, the agreed purchase price for that specific order shall remain unchanged.

Force Majeure

Izzari shall not be held responsible for any delay or failure in performance arising from events beyond its reasonable control, including but not limited to natural disasters, severe weather conditions, customs delays, governmental actions, strikes, transportation disruptions, pandemics, public emergencies, geopolitical events, or any other force majeure circumstances.

Need Assistance?

Our Jewellery Stylists are available to assist you with:

  • Shipping enquiries

  • Delivery timelines

  • International orders

  • Exchange eligibility

  • Buyback enquiries

  • Bespoke jewellery

  • Order support

Speak to a Stylist - 9991700275

Our Promise

Every Izzari creation is handcrafted with exceptional craftsmanship and attention to detail using certified natural diamonds, natural untreated gemstones, and BIS hallmarked gold.

We are committed to offering a transparent, secure and personalised luxury experience—from your first consultation to a lifetime of after-sales care.